Frequently Asked Questions

What is a tuk tuk?

e-Tuk USA first launched its line of street legal, rickshaw-inspired vehicles in 2015. Known as ‘tuk tuks,’ each three-wheeled vehicle has a top speed of 25 mph (but we’ll rarely go more than 15). Bourbon City Cruisers loves that each e-Tuk is an eco-friendly and zero-emission vehicle. Plus tuk tuks are quirky, fun and safe for a slow ride in downtown Louisville. We like to call it “transportainment” because the e-Tuk ride is half the fun of your Bourbon City Cruisers experience.

What’s the difference between public tours and private charters?

On a public tuk tuk tour, you’ll join a group of up to 6 riders on the vehicle for a shared experience. Our private charters will have only your group on the vehicle. Even if you only have 2 guests, you can pay the full tuk tuk buyout price and be the only riders on the tuk tuk.

How do I book a tour?

All public tours can be booked on our website on the Public Tours page or by calling 502-200-9278. Private charters must be coordinated with our team based on vehicle and venue availability. Submit a tour request online on the Private Charters page or call us today!

Do you offer gift certificates?

Yes! Gift certificates can be purchased in any amount and applied to public tours or private charters. Visit our Gift Certificates page to buy online or call 502-200-9278. When you purchase, you will receive a booking code for the value of your gift certificate for the recipient to use at checkout.

Where do tours start and end?

All Bourbon City Cruisers tours depart from Bourbon City Cruisers Hub in Falls City Market at the Omni Louisville Hotel at 210 W Liberty St. in Louisville, KY 40202. Meet your Cruiser Captain to check in at least 15 minutes prior to tour departure time. You can choose to return here at the end of your trip or stay at your last stop for additional imbibing or shopping.

What’s included in a public tour?

Every public tour includes 2.5 to 3 hours of guided transportation (depending on the tour you choose) around the Bourbon City with an expert Cruiser Captain in one of our tuk tuk vehicles. Some tours may include a beverage, where noted. All Bourbon City Cruisers guests will receive a wristband to show at participating businesses for discounts and perks that day of their tour. City sightseeing tour is 8+, all other tours are 21+. Riders must show valid ID to consume or purchase alcohol.

What happens if the weather is bad?

Our tours depart rain or shine. Tours are non-transferable and non-refundable. In extreme cases where it is unsafe to travel, tours may be cancelled and a refund or choice of new date will be honored.

Are there age restrictions?

Yes, the public city sightseeing tour is 8+. Here at Bourbon City Cruisers, we strive to be a family-friendly operation! In order to ensure the safety of our young riders, we comply with Kentucky Child Passenger Safety and Booster Law, which states that children who are at least 8 years old may use a standard safety belt and ride in our vehicles on the Ultimate City Sightseeing Tour. All other Bourbon City Cruisers tours are 21+ because they include an alcohol component.

Do you offer a military discount?

Yes, active and retired military may receive a discount. Call 502-200-9278 for promo code to use at checkout.

What should and shouldn't I bring on my tour?

We suggest comfortable walking shoes and casual attire. You’ll be cruising around town, but you may also choose to venture out a little at each stop. Bring valid ID if you plan to consume or purchase alcohol. Also, bringing coolers and snacks is not recommended as space on the tuk tuk is limited. Bags and luggage are restricted as well due to limited space. Dogs are not permitted on the tuk tuks.

Should I tip my Cruiser Captain?

Gratuity is appreciated but not required.

How far in advance should I book a tour?

Because seating is limited to only 6 riders, we suggest booking as soon as you can.

If a tour is sold out, is there a waitlist?

Yes, please contact our Cruiser Crew at 502-200-9278 to be added to the waitlist or discuss other options for tours during your stay in Louisville.

What is the cancellation policy?

All tours are non-cancellable, non-refundable and non-transferrable.

What happens if I miss my tour?

Failing to arrive before departure time for your tour will result in a 100% no show fee. All tours depart promptly at listed time, so be sure to be there early to check in! Tours are non-refundable. Only in extreme cases will changes be considered by request. Call 502-200-9278 to request a change.

Ask a Question

Book Now
Powered by
Mint Julep Experiences