Frequently Asked Questions

What is a tuk tuk?

e-Tuk USA first launched its line of street legal, rickshaw-inspired vehicles in 2015. Known as ‘tuk tuks,’ each three-wheeled vehicle has a top speed of 25 mph (but we’ll rarely go more than 15). Bourbon City Cruisers loves that each e-Tuk is an eco-friendly and zero-emission vehicle. Plus tuk tuks are quirky, fun and safe for a slow ride in downtown Louisville. We like to call it “transportainment” because the e-Tuk ride is half the fun of your Bourbon City Cruisers experience.

What’s the difference between cruises and private charters?

On a cruise,  you’ll be taken on a tuk tuk cruise of the city with a trained tuk driver. Cruises have a set itinerary with stops at our local partners. These cruises include cocktail bars, breweries, local shopping areas and city attractions. All cruises are BYOB.

Our private charters allow you the ability to customize your route and itinerary, as well as rent out the tuk tuks for private charter transportation in Louisville. With private charters, you tell us what you’re interests and needs are, and we’ll do our best to accommodate you and craft a truly unique experience. Many people buyout the tuks for a private charter to and from areas in downtown Louisville, for event transportation, for special dinner transportation and more! The use of a tuk is endless!

How do I book a cruise?

All cruises can be booked on our website on the Cruises page or by calling 502-200-9278. Private charters must be coordinated with our team based on vehicle and venue availability. Submit a charter request online on the Private Charters page or call us today!

Do you offer gift certificates?

Yes! Gift certificates can be purchased in any amount and applied to public tours or private charters. Visit our Gift Certificates page to buy online or call 502-200-9278. When you purchase, you will receive a booking code for the value of your gift certificate for the recipient to use at checkout.

Where do cruises start and end?

All Bourbon City Cruisers cruises depart from Bourbon City Cruisers Hub in Falls City Market at the Omni Louisville Hotel at 210 W Liberty St. in Louisville, KY 40202.

Meet your Cruiser Captain to check in at least 15 minutes prior to tour departure time. You can choose to return here at the end of your trip or stay at your last stop for additional imbibing or shopping.

What’s included in a cruise?

Every cruise includes 2.5 to 3 hours of guided transportation (depending on the cruise you choose) around the Bourbon City with an expert Cruiser Captain in one of our tuk tuk vehicles. Some cruises may include a beverage, where noted, and all cruises are BYOB so you can cruise and sip as you please! City sightseeing cruises are 8+, all other tours are 21+. Riders must show valid ID to consume or purchase alcohol.

What happens if the weather is bad?

Our tours depart rain or shine. Tours are non-transferable and non-refundable. In extreme cases where it is unsafe to travel, tours may be cancelled and a refund or choice of new date will be honored.

Are there age restrictions?

The city sightseeing tour is 8+. Here at Bourbon City Cruisers, we strive to be a family-friendly operation! In order to ensure the safety of our young riders, we comply with Kentucky Child Passenger Safety and Booster Law, which states that children who are at least 8 years old may use a standard safety belt and ride in our vehicles on the Ultimate City Sightseeing Tour. All other Bourbon City Cruisers tours are 21+ because they include an alcohol component.

Do you offer a military discount?

Yes, active and retired military may receive a discount. Call 502-200-9278 for promo code to use at checkout.

What should and shouldn't I bring on my tour?

We suggest comfortable walking shoes and casual attire. You’ll be cruising around town, but you may also choose to venture out a little at each stop. Bring valid ID if you plan to consume or purchase alcohol. Also, bringing coolers and snacks is not recommended as space on the tuk tuk is limited. Bags and luggage are restricted as well due to limited space. Dogs are not permitted on the tuk tuks.

Should I tip my Cruiser Captain?

Gratuity is appreciated but not required.

How far in advance should I book a cruise?

We suggest booking as soon as you can! If you wait until day-of to book, we cannot guarantee destinations will be open.

If a date is sold out, is there a waitlist?

Please contact our Cruiser Crew at 502-200-9278 to be added to the waitlist or discuss other options for cruises and charters during your stay in Louisville.

What is the cancellation policy?

All tours are non-cancellable, non-refundable and non-transferrable.

What happens if I miss my cruise?

Failing to arrive before departure time for your cruise will result in a 100% no show fee. All cruises depart promptly at listed time, so be sure to be there early to check in! Cruises are non-refundable. Only in extreme cases will changes be considered by request. Call 502-200-9278 to request a change.

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